Privacy Policy

LFP Battery Recovery Australia respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, submit an enquiry or use our services.

In this Privacy Policy, “we”, “us” and “our” refer to LFP Battery Recovery Australia.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through:

• our website;

• enquiry and collection request forms;

• telephone or written communications;

• service bookings;

• quotes and invoices;

• customer and supplier relationships;

• site visits and battery collections;

• marketing communications; and

• other interactions with LFP Battery Recovery Australia.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

It may include:

• your name;

• your business or organisation name;

• your job title or role;

• collection, delivery or service location details;

• contact information;

• information submitted through website forms;

• details about batteries, equipment or materials;

• battery manufacturer, model, chemistry, capacity and condition;

• photographs, videos and supporting documents;

• collection and site-access instructions;

• billing and payment information;

• records of communications;

• feedback, reviews and survey responses;

• marketing preferences;

• website usage information;

• device and browser information;

• IP address and approximate location information; and

• any other information you voluntarily provide.

Where possible, payment card information may be processed directly by a third-party payment provider rather than stored by us.

3. Battery and Site Information

When you request an assessment or collection, we may collect information about:

• battery type and chemistry;

• manufacturer and model;

• battery capacity and voltage;

• quantity and estimated weight;

• battery age and condition;

• fault history;

• physical damage;

• exposure to fire, water, heat or impact;

• swelling, leakage or unusual odours;

• storage conditions;

• collection-site risks;

• access restrictions; and

• safety or dangerous-goods considerations.

Some of this information may be connected to an identifiable individual, business representative, property occupier or site contact and may therefore be treated as personal information.

4. Sensitive Information

We generally do not collect sensitive information unless it is reasonably necessary for our activities and permitted by law.

Where consent is required, we will seek your consent before collecting sensitive information.

Please avoid submitting sensitive, confidential or unnecessary personal information through general website forms.

5. How We Collect Personal Information

We may collect personal information:

• directly from you when you contact us;

• through website forms;

• through telephone, email or other communications;

• when you request a quote or collection;

• when you provide photographs, documents or technical information;

• when we attend a collection or service location;

• through cookies and website analytics technologies;

• from your employer, contractor or authorised representative;

• from logistics providers, contractors or business partners;

• from publicly available sources; or

• from another person authorised to provide the information.

If you provide personal information about another individual, you should ensure that you have authority to do so and that the individual is aware of this Privacy Policy where appropriate.

6. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

• respond to questions and enquiries;

• assess batteries and collection requests;

• determine whether batteries can be safely accepted;

• identify battery chemistry and condition;

• prepare quotes and service proposals;

• arrange inspections, collections and transport;

• communicate with customers, site contacts and suppliers;

• deliver recovery, repurposing and recycling services;

• coordinate downstream processing;

• process payments and issue invoices;

• maintain collection and service records;

• provide customer support;

• prepare recovery, recycling or outcome reports;

• manage safety, quality and compliance requirements;

• improve our website and services;

• investigate complaints or disputes;

• prevent fraud, misuse and security incidents;

• send marketing communications where permitted;

• comply with legal, insurance, regulatory and recordkeeping obligations; and

• carry out activities reasonably connected with operating our business.

We will not use personal information for an unrelated purpose unless we have consent or the use is authorised or required by law.

7. Website Forms and Enquiries

When you submit a form through our website, we may collect:

• the information entered in the form;

• uploaded photographs or documents;

• the date and time of the submission;

• your IP address;

• browser and device information;

• the referring page; and

• information used to detect spam or misuse.

We use this information to respond to your request, assess batteries, determine service availability, prepare quotes and protect our website.

Submitting a form does not guarantee that we will accept or fulfil a collection or service request.

8. Photographs and Uploaded Documents

You may be asked to upload photographs or documents to help us identify and assess batteries.

These materials may contain personal information, visible addresses, serial numbers, registration details, site information or images of individuals.

You should remove unnecessary personal or confidential information before submitting files where reasonably practicable.

We may use uploaded materials to:

• assess battery chemistry and condition;

• identify safety risks;

• estimate size, quantity or transport requirements;

• prepare a quote;

• plan a collection;

• maintain service and compliance records; and

• communicate with contractors or processors involved in the service.

9. Cookies and Analytics

Our website may use cookies, pixels and similar technologies.

These technologies may be used to:

• remember website preferences;

• understand how visitors use the website;

• measure traffic and website performance;

• improve website functionality;

• protect against fraud and misuse; and

• support advertising or marketing activities.

Information collected may include:

• IP address;

• device type;

• browser type;

• operating system;

• pages visited;

• links selected;

• referring website; and

• time spent on the website.

You can usually manage or disable cookies through your browser settings. Disabling cookies may affect some website functions.

We may use third-party analytics, advertising, form-management or website-hosting platforms. These providers may process information in accordance with their own privacy policies.

10. Marketing Communications

We may send service updates, industry information, company news or promotional communications where you have consented or where otherwise permitted by law.

Marketing communications will identify the sender and provide a way to unsubscribe.

You may opt out at any time by:

• selecting the unsubscribe option in the communication;

• submitting a request through our website; or

• updating your communication preferences where available.

We may still send non-marketing communications required to respond to an enquiry, manage a booking, provide a service or issue an invoice.

11. Disclosure of Personal Information

We may disclose personal information to:

• employees and authorised representatives;

• contractors and subcontractors;

• battery collection and transport providers;

• logistics and dangerous-goods specialists;

• battery assessment and processing facilities;

• recycling and downstream recovery partners;

• technology, hosting and cloud-storage providers;

• form and customer-management platforms;

• payment processors and financial institutions;

• accountants, auditors, insurers and professional advisers;

• marketing, analytics and communications providers;

• government agencies, emergency services or regulators;

• law-enforcement bodies;

• prospective purchasers or advisers involved in a business sale or restructure; and

• other parties where you have consented or disclosure is authorised or required by law.

We take reasonable steps to disclose only the information required for the relevant purpose.

We do not sell personal information to third parties.

12. Overseas Disclosure

Some technology, hosting, analytics, communications or cloud service providers may store or process information outside Australia.

The countries involved will depend on the service providers used by LFP Battery Recovery Australia.

Where applicable, we take reasonable steps to ensure that overseas recipients handle personal information consistently with relevant Australian privacy requirements.

13. Storage and Security

We may store personal information electronically, physically or through third-party cloud service providers.

We take reasonable administrative, technical and physical measures to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Security measures may include access controls, password protection, staff procedures, system monitoring, secure storage and reputable technology providers.

No internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security, but we will take reasonable action if we become aware of a suspected security incident.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide our services;

• maintain collection and processing records;

• manage our relationship with customers and suppliers;

• satisfy legal, tax, safety, insurance and compliance requirements;

• resolve disputes; and

• protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it unless it must be retained by law.

15. Accessing Your Personal Information

You may request access to personal information we hold about you by submitting a request through our website.

We may need to verify your identity before providing access.

In some circumstances, we may refuse access where permitted by law. If this occurs, we will generally explain the reason and any available complaint options.

We may charge a reasonable administrative fee for providing access where permitted, but we will not charge you simply for making a request.

16. Correcting Your Personal Information

You may ask us to correct personal information that is inaccurate, incomplete, out of date, irrelevant or misleading.

We will take reasonable steps to update the information where appropriate.

You should notify us through our website if your information changes or if you believe the information we hold is incorrect.

17. Privacy Complaints

If you believe we have not handled your personal information appropriately, you may submit a privacy complaint through our website.

Your complaint should include enough information for us to:

• understand the issue;

• identify the relevant interaction or service; and

• understand how you would like the matter resolved.

We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant regulator.

18. Data Breaches

If we become aware of a suspected data breach involving personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where required by law, we will notify affected individuals and the relevant regulator.

19. Third-Party Websites

Our website may include links to external websites, platforms or services.

LFP Battery Recovery Australia is not responsible for the privacy, security or information-handling practices of third parties.

You should review the privacy policy of each external website before providing personal information.

20. Children’s Privacy

Our website and services are not specifically directed at children.

Where a person under 18 provides personal information, we may require the involvement or consent of a parent or legal guardian where appropriate.

If you believe a child has provided personal information without appropriate consent, please contact us through our website.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, technology, service providers or legal obligations.

The latest version will be published on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically.

22. Contacting Us

Questions, access requests, correction requests and privacy complaints can be submitted through the contact form available on our website.